Gem Wigs FAQs

Check our our frequently asked questions below or feel free to get in touch if you can't find what you're looking for.


If you change your mind, you may return your items within 14 days. The items must be in their original packaging and not have been worn (this is subject to 14 days cooling off period).

Please email for further returns information.

Whilst we hope all our items exceed your expectations, after 14 days, we will not accept any goods for returns and refunds unless the item is deemed faulty. Please email for the complaints procedure.

We offer:

Standard Delivery (Royal Mail 48 hours) 2-3 days delivery £2.99
Express Shipping (DPD) 1-2 days delivery £5.99
Europe - £15.99
International Delivery - US and rest of the world - £44.99 (for 1-2 pieces) via DHL

There is also FREE Standard delivery (only valid on all orders over £50) - 2-3 working days for delivery.

Please allow 1-2 days for processing your order. Of course, we will do our best to process the order the same day however there may be a delay during busiest periods for order processing to dispatch.

You will receive confirmation of your order and on the day of delivery a notification from our courier service with your tracking code. For any further assistance feel free to send us a message via or chat to us on the live chat on

Whilst we offer a great service and we are very sorry should this occur, of course we will endeavour to resolve this as quickly as possible. Please contact us immediately at and we will arrange delivery of the correct items and a returns label for the incorrect goods.

We are so sorry to hear this, we take any complaints extremely seriously. Please contact us at so we can understand the issue and quickly resolve this for you.


Yes of course, if you have a valid discount code please enter this at the checkout. Please make sure you copy the code exactly as stated including capitals letters, no spaces - should you have any problems please email for details.


We accept PayPal, and all major credit and debit cards including American Express, and we are hoping to add a Buy Now, Pay Later service soon. 


Yes, absolutely! All our human hair wigs can be washed & are heat resistant means they can be styled to heat freely. Our synthetic wigs are crafted from a high-quality '101' fibre, and so they can be flat ironed, curled or straightened with any thermal styling tools. Our synthetic hair fibres can withstand up to 200 degrees heat, making Gem Wigs outsmarting the other synthetic wigs available in the market.

Yes, all our human, synthetic and blended hair wigs come with a lightweight wig cap, making it a perfect solution for you. For any further questions, please feel free to contact our team.

As the name says it all, a human hair blend wig is a mix of both human and synthetic hair. Our fantastic human hair and synthetic blend wigs are made from premium quality hair and can be washed, dyed and styled with heat. On their own, they are great! They tangle less and last longer compared to synthetic hair.

All colour swatches and images on our website are presented to give you a visual representation of colour options for each item.

At Gem Wigs, we use high-end cameras and technology to give you the best representation of our products. However, please note that representations may vary due to variable screen calibrations. Additionally, the phone or device you use may have an impact on how the colours appear. For example, Apple devices tend to make colours appear slightly warmer.

No, our wigs should not be re-dyed or treated, as we have already coloured and treated them to achieve a beautiful and fuller colour. And so we can not be held liable if you decide to do so.

No, wearing a wig does not stop hair growth. However, if the hair underneath your wig is not protected or looked after properly, it can lead to hair damage over time.

Unfortunately, we do not offer bespoke or custom made wigs. All our wigs are designed and created in-house, and so we are open to hearing any recommendations or ideas our customers may have for our future designs and products. We would also love to receive any feedback or reviews on our existing product ranges.

Brush it, wash it, condition it & love it! And treat it the same way you would treat your real hair. You must care and wash your wig if you want it to last. Do not wash your wig as often as you would your own hair. We usually say use your good judgement as no one knows your wig better than you. You can also read our blog on "Looking after your wig".

Remy hair is 100% real human hair but it has been processed after being harvested from the donor. Remy hair is collected in a method in which all hair strands stay aligned in the natural direction as it grows to maintain the natural texture pattern and cuticle direction. This process ensures that the hair remains super soft, shiny, silky and this eliminates tangling problems. Checkout our range of Remy Virgin hair.

Virgin hair means that the hair used in the wig or hair extensions are 100% “unprocessed”. To qualify as virgin hair, it must meet rigorous standards including: not being permed, dyed, coloured, bleached and chemically processed in any way.

No matter which type of wig you are using, the methods of storing the wigs are the same.

The best and the most popular way to store a wig is on a wig stand or mannequin. Not only does this help prevent your wig from becoming tangled or flat between wearing, but it also helps to maintain the style and shape of your wig intact. We recommend you store your wig in a clean, dry, dust-free space and avoid the sources of high heat or flame. If you do not have a wig stand, always store your wig inside out and place it in a shoebox, or the box your wig comes in, or a satin bag or something similar.

Your face shape has a lot to do with which wig style will suit you. Our detailed blog on how to choose a wig style for your face shape will be coming soon. Follow us on social channels for the latest blog articles.

All our wigs have a cap with adjustable elastic, so the wig cap can be made bigger or smaller as required. Currently, we only offer one/universal size only.